Delivery

We currently only Ship to the United Kingdom.

All Deliveries (apart from those which fit in a letterbox) must be signed for.

Delivery charges are automatically calculated based on weight in the shopping basket and the full price is viewable before checkout.

All delivery timescales are subject to product and delivery availability. The postage cost is calculated based on weight using My Hermes.

The services currently used are:

– My Hermes Tracked Shipping. (2-5 Business Days)

– Local Delivery – If you are located in the following postcode areas (S43, S44, S80) we can deliver your goods to you at a mutual agreed time for £2.00. We will call you to arrange this upon receipt of your order.

– Collection – (Please only use this method if you have contacted us before hand to arrange collection or if you are wanting products delivered as part of our Detailing & valeting Services)

Should you wish for faster shipping please contact us for a personalised quotation.

Order Handling Time: 

Please allow 24 hours for your order to be picked and processed by The Detailing Detectives and delivered to the courier.

Terms

The contents of your order will determine the price of your delivery.
We currently do not ship outside of the United Kingdom.

Delivery will be between the hours of between the hours of 8am to 8pm Monday to Friday , and until 6pm on a Saturday. Although we are unable to provide an accurate time. A tracking code/number will be provided to you upon dispatch of your goods. 

Returns

Should you need to return a product purchased from us here at The Detailing Detectives Ltd as per the long distance selling act you have 28 days to return the goods. The Goods must be in the original/reselable state and any items which accompanied the returned products must also be returned.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

The Detailing Detectives Ltd
1b Dover Street,
Creswell,
Worksop
Nottinghamshire
S80 4EZ

*Please notify us before sending any shipments.

This returns policy does not affect your legal rights.

Cancellation

Should you wish to cancel your order and you are able to notify us before shipment, you will receive full credit of your order without penalty. You can cancel your order by contacting us at Sales@thedetailingdetectives.co.uk or call us on 07706622825

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