Terms & Conditions

 

Please take a moment to read through the following information, by purchasing from us you are agreeing to these terms.
If you experience any problems at all, please contact us ASAP so we can arrange to put things right.

 

All content on this site is the copyright of The Detailing Detectives Ltd, any coping or use of images and text without permission will result in legal action.

 

Our Contact Details:

 

Tel: 07706622825


Email: Sales@thedetailingdetectives.co.uk


Mail: The Detailing Detectives Ltd, 1b Dover Street, Creswell, Notts, S80 4EZ

 

MSDS:


If you require a data safety sheet then please email us – Sales@thedetailingdetectives.co.uk

 

Delivery Information: 

 

We currently only Ship to the United Kingdom.

All Deliveries (apart from those which fit in a letterbox) must be signed for.

 

Delivery charges are automatically calculated based on weight in the shopping basket and the full price is viewable before checkout.

 

All delivery timescales are subject to product and delivery availability. The postage cost is calculated based on weight using My Hermes.

 

The services currently used are:

  • My Hermes Tracked Shipping. (3-5 Business Days)
  • Local Pickup – (Please only select this option if you are local to the Worksop/Chesterfield Area or are wanting products delivered as part of our Detailing & valeting Services)

Should you wish for faster shipping please contact us for a personalised quotation.

 

Order Handling Time: 

 

Please allow 24 business hours for your order to be picked and processed by The Detailing Detectives chaps and delivered to the courier.

 

The contents of your order will determine the price of your delivery.

 

Delivery will be between the hours of between the hours of 8am to 8pm Monday to Friday , and until 6pm on a Saturday. Although we are unable to provide an accurate time. A tracking code/number will be provided to you upon dispatch of your goods. 

 

Cancellation & Returns

 

Should you wish to cancel your order and you are able to notify us before shipment, you will receive full credit of your order without penalty. You can cancel your order by contacting us at Sales@thedetailingdetectives.co.uk or call us on 07706622825

 

All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. You as the consumer have the right to cancel the purchase of any goods at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. Please contact us within this time by if you wish to cancel. The goods should also be returned with their original box, packing and accessories.

 

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

 

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

 

If you are in possession of the goods you are under duty to retain them and take care of them. You must send the goods back to us in the original unused condition you received them in, to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you have cancelled the order.

 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

 

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as the item is back with us (please send via a recorded delivery service), or within 30 days if the goods are not required back.

 

Please post returns to the following address:

 

The Detailing Detectives Ltd
1b Dover Street,
Creswell,
Worksop
Nottinghamshire
S80 4EZ

 

*Please notify us before sending any shipments.

 

This returns policy does not affect your legal rights.